Shipping policy

Where your order ships from

Hill & Co. Exchange is a small, family-run online boutique based in Hartwell, Georgia. To offer a wide, always-changing selection, many of our styles ship directly from our trusted U.S. fashion partners' warehouses rather than from Hartwell. Because of this, items in one order may arrive in separate packages, each with its own tracking number.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). You'll receive a shipping confirmation email with tracking as soon as each package ships.

Delivery time

Standard (U.S. warehouse) items: typically delivered 2–5 business days after shipping, so most orders arrive within about 3–8 business days of purchase.
Items marked "Ships from overseas" or with a longer arrival estimate on the product page: typically delivered 5–10 business days after shipping. Please allow up to about 2 weeks in total.

Delivery times are estimates provided by our carriers and partners and are not guaranteed. Holidays, weather, and carrier volume can cause delays.

Shipping rates

Standard shipping within the U.S.: $8.00 flat rate per order.
FREE standard shipping on orders of $70 or more.

Your exact shipping cost is always shown at checkout before you pay.

Where we ship

We ship to addresses in the United States, including P.O. boxes and APO/FPO addresses. We do not offer local pickup; all orders are shipped.

Tracking

Tracking details are emailed to you when your order ships. Tracking can take 24–48 hours to show its first update.

Late, lost, or stolen packages

If your tracking hasn't updated in 7 business days, or your order hasn't arrived within 21 days of purchase, email us at hillcoexc@gmail.com with your order number and we'll look into it with the carrier. If a package is confirmed lost in transit, we'll send a replacement or issue a full refund for the lost item(s). For packages marked "delivered" that you can't find, please check with neighbors and your local post office first, then contact us and we'll help you file a claim with the carrier.

Address changes and cancellations

Orders are sent to our warehouse partners quickly. If you need to change your shipping address or cancel, email us within 12 hours of placing your order. Once an order has shipped, it can't be changed or cancelled, but you may be able to return it under our Return & Exchange Policy. We aren't responsible for orders shipped to an incorrect address entered at checkout.